Full Time Bilingual Medical Receptionist- Valhalla, NY


Bilingual Medical Receptionist

EOE STATEMENT We are an Equal Opportunity Employer.
DESCRIPTION Seeking (2) FT Bilingual Receptionist for our Pediatric Specialty office in Valhalla, NY. Hours are 9:00am-5:00pm and pay will be $16.50 hour. Candidate must have prior Medical Administration experience and be bilingual with English and Spanish.

Organizational Duties and Responsibilities

  • Performs duties to support the goals and objectives of Boston Children’s Health Physicians in its efforts to provide quality service and patient satisfaction
  • Demonstrate continuing education by completing all required annual trainings, as stated in the Training Curriculum, including but not limited to care coordination, population health management and self-management support techniques.
  • Complete annual corporate compliance training
  • Understand and effectively communicate HIPAA compliance, corporate compliance and client confidentiality
  • Ensure and/or remain in compliance with local, state and federal regulation

Essential Tasks, Duties and Responsibilities

  • Phone Responsibilities
    • Make appointments in a timely fashion, keeping patient preference to clinician and patient preference to time of day in mind when making the appointment
    • Take messages about medical questions to send to the nurse
    • Connecting patient to the nurse when there is an urgent need or when the patient is returning a call
    • Connect patients to a member of the billing department when requested
  • Check in responsibilities
    • Greet patients when they approach the front desk and ask for their name and appointment time
    • Verify address, insurance, email address and phone number in both Medent and MBA and correct if either need to be updated
    • Scan insurance card if a copy is not in MBA, Medent, or both
    • Have patient sign financial policy or HIPAA statement if not signed
    • Give patients the update history questionnaire for well visits or paper copies of developmental questionnaires
    • Direct patients to billing if there is a balance on the account
    • Distribute patient portal documents and CHADIS documents if applicable
    • Distribute newborn folder-make new copies of the newborn folder as needed
    • Distribute adolescent information sheets for adolescent well visits
    • Distribute Medical Home Information Letter and PCP selection letter to parents of all new patients
    • Mark patient arrived
  • Check out responsibilities
    • Mark patient checked out
    • Look in superbill to see if patient will be due for follow up-make follow up appointment when necessary
    • Collect copayments and balances in the form of check, cash, or credit card
    • Distribute stickers as requested
  • General front desk responsibilities
    • Maintain a smiling face and a positive attitude when interacting with patients
    • Be aware at what is going on at all of the front desk positions, offer to help if needed
    • Be aware of what is happening with CHADIS to assist a patient or provider if needed.
    • Maintain HIPAA confidentiality and sensitivity when talking to or about patients
    • Help with calling for appointments reminders and rescheduling
  • Provide care in a patient-centered manner
  • Attend medical home meetings
  • Participate in pre-visit planning
  • Demonstrate excellence in both internal and external customer service
  • Other duties as assigned
POSITION REQUIREMENTS Minimum Experience and Licensure Requirements

  • High school degree or equivalent required
  • Pediatric experience preferred